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EBSuite.com Integrated Modular Customer Relationship Management (CRM) EBSuite No Risk

Knowledge Base & FAQs
EBSuite's Customer Support module provides the tools to deliver superior customer service while actually reducing expense. Tools like the EBSuite Knowledge Base and the self-service web portal allow your customers to help themselves with 24/7 access to a searchable library of solutions. Case histories provide your organization with valuable information to improve services and products while reducing costs.
Multiple Channel Customer Communication
Reduce Service Calls
Offer Answers 24/7
Keep Your Service Team Informed

Control Knowledge Base Publication
Control who can view each knowledge base or FAQ article. Control access to articles for internal viewing to educate and provide a resource for your team. Or, publish each article to pre-emptively assist customers and reduce service calls.

Attach Knowledge to Issues and Cases
Improve the efficiency and effectiveness of customer support. Provide easy access for service representatives on frequently requested issues or cases with the Latest Knowledge Base Portal.

Knowledge Base Metrics
Provide service before there is a problem, and identify where customers are experiencing problems; Track and report which Knowledge articles or FAQs are viewed most frequently and by whom. Knowledge Base metrics will assist to improve service and products information and reduce customer service requests.

Case Tracking
Customer Web Portal
Knowledge Base - FAQ
Contact Management
Case Escalation / Alerts
Time Tracking & Billing
Customer Service Reports
Case Report Builder
Executive Dashboards
Asset Management
Activity Management
Mobile CRM Access
Enterprise Integration

See it Now
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EBSuite's CRM News
EBSuite.com Implements CRM Solution for Asteres Inc
Alcatel Selects EBSuite as CRM Partner In North America
S3 Partners With EBSuite.com to Ensure Oprah Winfrey's and Dennis Rodman's Security
CRM Solutions Information
CRM Solutions Overview
Marketing Automation
Sales Automation
Customer Support
Project Management
Security and Technology
Automate Your Work Flows
Sales Automation Flows
Customer Support Flows
Project Management Flows
  CRM Solutions
.:  CRM Marketing Automation
.:  Sales Automation
.:  Customer Support - Help Desk
.:  Project Management
  CRM Platforms
.:  Sync: Microsoft's Outlook
.:  Enterprise Integration
.:  Mobile PDA CRM Palm & Blackberry
.:  Offline CRM
.:  Sync: Palm, Blackberry, iPod
  CRM Purchase Options
.:  On-Demand Service
.:  Private Hosted Server
.:  Application Purchase
.:  Commission Reseller
.:  Private Label Developer
  CRM Education
.:  CRM Customer Successes
.:  CRM Case Study
.:  CRM EBSuite New Features
.:  EBSuite Global Offices
.:  EBSuite's Customer Support

  1.888.CRM.EBS0 or 1.888.276.3270 See it in Action! Contact: sales@ebsuite.com

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